'UA-101928080-1' Return & Refund policy – Costume Haven

Return & Refund policy


  • We understand that buying goods online can be risky.
  • We are committed to 100% customer satisfaction.
  • We are happy to offer a refund or exchange within 7 days of receipt of goods.
  • Refunds and exchanges will be subject to the goods being returned to us in original condition and packaging for processing.
  • Outit that has been worn (try on is fine) is not eligible for refund.
  • The buyer is responsible for all associated return shipping costs.
  • Postage cost is non-refundable. A re-stocking fee of $8.50 will be deducted from refunds if free shipping was offered for the order.
  • If you make a new purchase within 7 days receiving 1st order, we will waive the re-stocking fee. Please include a note in the return parcel if you've made a new purchase.  Please note that the re-stocking fee will still apply if you also return the 2nd purchase.
  • All refunds will be provided via the original method of payment.